Last updated: April 4, 2026
These Terms of Service ("Terms") constitute a legally binding agreement between you ("you," "your," or "User") and Veteran Service Connect LLC, a New York limited liability company doing business as Stillwater ("Stillwater," "we," "us," or "our"), governing your access to and use of the Stillwater mobile application, website at getstillwater.app, and all related services (collectively, the "Service").
By downloading, installing, accessing, or using the Service, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy, which is incorporated herein by reference. If you do not agree to these Terms, you must immediately cease all use of the Service and delete the application from your device.
We reserve the right to modify these Terms at any time. We will provide notice of material changes through the Service or via the email address associated with your account at least thirty (30) days before such changes take effect. Your continued use of the Service after the effective date of any modification constitutes your acceptance of the modified Terms. If you do not agree to the modified Terms, your sole remedy is to discontinue use of the Service.
You must be at least thirteen (13) years of age to use the Service. If you are between thirteen (13) and eighteen (18) years of age (or the age of legal majority in your jurisdiction), you may only use the Service with the consent and under the supervision of a parent or legal guardian who agrees to be bound by these Terms on your behalf. By using the Service, you represent and warrant that you meet these eligibility requirements.
If you are accessing or using the Service on behalf of a company, organization, or other entity, you represent and warrant that you have the authority to bind such entity to these Terms, in which case "you" and "your" shall refer to such entity.
To access certain features of the Service, you must create an account using Apple Sign In, Google Sign In, or email authentication. You agree to:
We reserve the right to suspend or terminate any account that we reasonably believe has been compromised or is being used in violation of these Terms. You acknowledge that Stillwater shall not be liable for any loss or damage arising from your failure to comply with these security obligations.
Stillwater is a mobile application that provides personalized ASMR (Autonomous Sensory Meridian Response) soundscapes and audio experiences designed for sleep, focus, and relaxation. The Service includes:
The specific features, content, and functionality of the Service may change from time to time at our sole discretion without prior notice, except as otherwise required by these Terms.
Stillwater offers auto-renewable subscription plans ("Premium Subscriptions") that provide access to premium features. Current plans include monthly and annual options. Pricing is displayed in the app at the time of purchase and may vary by region.
All Premium Subscriptions are billed through the Apple App Store or Google Play Store (each, an "App Store"). Payment is charged to your App Store account at confirmation of purchase. By subscribing, you authorize the applicable App Store to charge the subscription fee to your designated payment method.
Subscriptions automatically renew for successive periods of the same duration unless you cancel at least twenty-four (24) hours before the end of the current billing period. Your account will be charged for renewal within twenty-four (24) hours prior to the end of the current period at the then-current rate.
You may cancel your subscription at any time through your device's App Store settings. Cancellation takes effect at the end of the current billing period. No refunds or credits will be provided for partial billing periods. Refund requests are subject to the refund policies of the applicable App Store.
We may offer free trial periods at our discretion. If you do not cancel before the trial period ends, your subscription will automatically convert to a paid subscription at the applicable rate. Any unused portion of a free trial is forfeited upon purchase of a subscription.
We reserve the right to change subscription pricing at any time. Price changes will take effect at the start of the next billing period following the date of the price change. Your continued use of the Service after a price change constitutes your acceptance of the new pricing.
Stillwater offers a free tier with limited access to the sound library, basic mixer functionality, and certain other features. The scope and availability of the free tier may be modified, expanded, or discontinued at our sole discretion at any time.
The free tier includes advertising served by third-party ad networks, including Google AdMob. By using the free tier, you consent to the display of advertisements within the Service. Ad frequency, format, and placement are determined at our sole discretion. You acknowledge that ad providers may collect certain device identifiers and usage data in accordance with their own privacy policies and our Privacy Policy.
"User Content" means any audio files, sound mixes, playlists, video submissions, ratings, preferences, and any other content or materials that you upload, create, submit, share, or otherwise make available through the Service.
You retain ownership of any intellectual property rights you hold in your User Content, subject to the license granted below.
By submitting, uploading, or otherwise making User Content available through the Service, you grant Stillwater a worldwide, non-exclusive, royalty-free, transferable, sublicensable (through multiple tiers), perpetual, and irrevocable license to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, publicly perform, and publicly display such User Content, in whole or in part, in any media format and through any media channels, solely in connection with operating, providing, improving, and promoting the Service.
You represent and warrant that:
When you share Mixes or other User Content through the Service's sharing features (including share links), you acknowledge that such content may be accessible to other users and third parties. You are solely responsible for determining what User Content to share and accept all risks associated with sharing.
Stillwater is under no obligation to store, maintain, publish, or make available any User Content. We reserve the right, but have no obligation, to remove, edit, or restrict access to any User Content at any time, for any reason or no reason, without notice and without liability to you.
Stillwater reserves the sole and absolute discretion to review, monitor, filter, moderate, refuse, remove, disable access to, or delete any content available through the Service, including User Content and community-submitted content, at any time, for any reason or no reason, and without prior notice or liability.
Without limiting the foregoing, Stillwater may take any action it deems appropriate in response to content that it believes, in its sole judgment:
Stillwater's exercise or non-exercise of content moderation rights shall not constitute an endorsement, verification, or guarantee of any content, and shall not impose any obligation on Stillwater to moderate, review, or remove any content.
The Service, including all software, algorithms, code, user interface designs, graphics, logos, trademarks, service marks, trade names, audio content (excluding User Content), visual content, documentation, and all intellectual property rights therein (collectively, "Stillwater IP"), is and shall remain the exclusive property of Stillwater and its licensors. These Terms do not convey to you any ownership interest in or to the Stillwater IP.
Subject to your compliance with these Terms, Stillwater grants you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to download, install, and use the Service on your personal device(s) solely for your personal, non-commercial use. This license does not include the right to:
Certain audio content within the Service is sourced from third parties, including Freesound.org, under Creative Commons and other open licenses. Attribution for such content is provided within the Service's credits screen. Your use of such content is subject to the applicable third-party license terms.
The Service may integrate with or display content from YouTube. Your use of YouTube content through the Service is subject to the YouTube Terms of Service and Google Privacy Policy. Stillwater does not host, store, or claim ownership of any YouTube content.
If you provide Stillwater with any feedback, suggestions, or ideas regarding the Service ("Feedback"), you hereby assign to Stillwater all right, title, and interest in such Feedback and agree that Stillwater is free to use such Feedback without restriction or compensation to you.
You agree not to, and agree not to assist, encourage, or enable any third party to:
Violation of this section may result in immediate termination of your account and access to the Service, without prejudice to any other rights or remedies available to Stillwater.
Stillwater is not a medical device, therapeutic tool, or healthcare product. The Service is intended solely for general relaxation, entertainment, and personal wellness purposes. Stillwater does not diagnose, treat, cure, mitigate, or prevent any disease, condition, or disorder.
The Service is not a substitute for professional medical advice, diagnosis, or treatment. You should consult with a qualified healthcare provider before using the Service if you have any medical conditions, sleep disorders, hearing sensitivities, epilepsy, or other health concerns. If you experience discomfort, dizziness, or any adverse reaction while using the Service, discontinue use immediately and consult a medical professional.
Stillwater makes no representations or warranties regarding the effectiveness of ASMR, sound therapy, or any other technique employed by the Service for any health-related purpose. Any claims regarding relaxation, sleep improvement, or focus enhancement are based on general user experiences and are not guaranteed outcomes.
THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMISSIBLE UNDER APPLICABLE LAW, STILLWATER DISCLAIMS ALL WARRANTIES, EXPRESS, IMPLIED, OR STATUTORY, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, AND QUIET ENJOYMENT.
Without limiting the foregoing, Stillwater does not warrant that:
You acknowledge that data loss is an inherent risk of any digital service. You are solely responsible for maintaining backups of any User Content or data that you consider important.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL STILLWATER, ITS MEMBERS, AFFILIATES, LICENSORS, SERVICE PROVIDERS, OR ANY OF THEIR RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, OR SUCCESSORS BE LIABLE FOR ANY:
ARISING OUT OF OR IN ANY WAY CONNECTED WITH YOUR ACCESS TO OR USE OF THE SERVICE, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR ANY OTHER LEGAL THEORY, EVEN IF STILLWATER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
IN NO EVENT SHALL STILLWATER'S TOTAL AGGREGATE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE USE OF OR INABILITY TO USE THE SERVICE EXCEED THE GREATER OF: (A) THE AMOUNTS YOU HAVE PAID TO STILLWATER IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS (US $100.00).
The limitations in this section apply regardless of the form of action, whether the claim is based in contract, tort (including negligence), strict liability, or any other legal or equitable theory, and regardless of whether the damages are foreseeable.
Some jurisdictions do not allow the exclusion or limitation of certain damages. In such jurisdictions, the limitations and exclusions in this section shall apply to the maximum extent permitted by applicable law. Nothing in these Terms shall exclude or limit liability that cannot be excluded or limited under applicable law, including liability for death or personal injury caused by negligence, fraud, or fraudulent misrepresentation.
You agree to defend, indemnify, and hold harmless Stillwater, its members, affiliates, licensors, and service providers, and their respective officers, directors, employees, contractors, agents, successors, and assigns from and against any and all claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to:
This indemnification obligation shall survive the termination of these Terms and your use of the Service.
Before initiating any formal dispute resolution proceeding, you agree to first contact Stillwater at legal@getstillwater.app and attempt to resolve any dispute informally for a period of at least sixty (60) days. Most disputes can be resolved through informal negotiation.
IF INFORMAL RESOLUTION IS UNSUCCESSFUL, YOU AND STILLWATER AGREE THAT ANY DISPUTE, CLAIM, OR CONTROVERSY ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE (COLLECTIVELY, "DISPUTES") SHALL BE RESOLVED EXCLUSIVELY THROUGH FINAL AND BINDING INDIVIDUAL ARBITRATION, RATHER THAN IN COURT. This arbitration agreement is governed by the Federal Arbitration Act ("FAA") and federal arbitration law.
Arbitration shall be administered by JAMS under its Streamlined Arbitration Rules and Procedures, or, if JAMS is unable or unwilling to administer the arbitration, by a mutually agreed-upon arbitral forum. The arbitration shall take place in Austin, Texas, or at another location mutually agreed upon by the parties. The arbitrator's award shall be final, binding, and enforceable in any court of competent jurisdiction.
YOU AND STILLWATER AGREE THAT EACH PARTY MAY BRING DISPUTES AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, CONSOLIDATED, MULTI-PARTY, OR REPRESENTATIVE PROCEEDING. The arbitrator may not consolidate more than one person's claims and may not otherwise preside over any form of representative or class proceeding.
YOU HEREBY WAIVE ANY RIGHT TO A JURY TRIAL IN CONNECTION WITH ANY DISPUTE ARISING UNDER OR RELATING TO THESE TERMS.
Notwithstanding the foregoing, either party may bring an individual action in small claims court for claims within the jurisdictional limit of such court. Nothing in this section shall prevent Stillwater from seeking injunctive or other equitable relief in any court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation, or violation of Stillwater's intellectual property rights, data security, or confidentiality obligations.
You may opt out of the arbitration and class action waiver provisions in this section by sending written notice to legal@getstillwater.app within thirty (30) days of first accepting these Terms. Your opt-out notice must include your name, mailing address, and a clear statement that you wish to opt out of arbitration. If you opt out, neither you nor Stillwater may require the other to participate in arbitration, and disputes will be resolved in accordance with Section 16 (Governing Law and Jurisdiction).
If you are a consumer residing in the European Union or United Kingdom, the mandatory arbitration and class action waiver provisions in Sections 15.2 and 15.3 shall not apply to you to the extent prohibited by applicable consumer protection laws. You retain the right to bring claims in the courts of your country of residence as provided by applicable law. EU consumers may also submit complaints through the European Commission's Online Dispute Resolution platform at https://ec.europa.eu/consumers/odr.
These Terms shall be governed by and construed in accordance with the laws of the State of Texas, United States, without regard to its conflict of laws principles. To the extent that litigation is permitted under these Terms, you consent to the exclusive jurisdiction and venue of the state and federal courts located in Travis County, Texas.
For users residing in the European Union or European Economic Area, this choice of law provision shall not deprive you of the protection afforded by mandatory provisions of the law of your country of habitual residence.
The Service may contain links to, integrate with, or display content from third-party websites, applications, or services, including but not limited to YouTube, the Apple App Store, and Google Play Store ("Third-Party Services"). Stillwater does not control, endorse, sponsor, or assume responsibility for any Third-Party Services. Your use of Third-Party Services is at your sole risk and subject to the terms and policies of those third parties.
Stillwater shall not be liable for any loss or damage caused by or in connection with your use of or reliance on any content, goods, services, or other materials available on or through any Third-Party Services.
You may terminate your account at any time by deleting your account through the Account screen in the app or by contacting us at support@getstillwater.app. Termination does not entitle you to any refund of subscription fees already paid.
Stillwater may suspend or terminate your account and access to the Service at any time, with or without cause, with or without notice, and without liability to you. Without limiting the foregoing, Stillwater may terminate your account if we reasonably believe that you have violated these Terms, engaged in fraudulent or illegal activity, or if your account has been inactive for an extended period.
Upon termination, your right to use the Service will immediately cease. Sections that by their nature should survive termination shall survive, including but not limited to: Sections 7.3 (License Grant), 9.5 (Feedback), 12 (Disclaimers), 13 (Limitation of Liability), 14 (Indemnification), 15 (Dispute Resolution), 16 (Governing Law), and 20 (General Provisions).
Stillwater respects the intellectual property rights of others. If you believe that any content available through the Service infringes your copyright, you may submit a notification pursuant to the Digital Millennium Copyright Act ("DMCA") by providing the following information in writing to our designated agent:
Send DMCA notices to: legal@getstillwater.app
These Terms, together with the Privacy Policy, constitute the entire agreement between you and Stillwater with respect to the Service and supersede all prior or contemporaneous communications, agreements, and understandings, whether written or oral, with respect to the Service.
If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such provision shall be modified to the minimum extent necessary to make it valid and enforceable, or if modification is not possible, severed from these Terms without affecting the validity and enforceability of the remaining provisions.
No waiver of any term or condition of these Terms shall be deemed a further or continuing waiver of such term or condition or a waiver of any other term or condition. Stillwater's failure to assert any right or provision under these Terms shall not constitute a waiver of such right or provision.
You may not assign or transfer these Terms or any of your rights or obligations hereunder without the prior written consent of Stillwater. Stillwater may assign these Terms, in whole or in part, without restriction and without notice to you. Any attempted assignment in violation of this provision shall be void.
Stillwater shall not be liable for any failure or delay in performing its obligations under these Terms where such failure or delay results from any cause beyond Stillwater's reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, pandemics, strikes, telecommunications failures, internet or power outages, or equipment failures.
These Terms do not create any third-party beneficiary rights in any individual or entity that is not a party to these Terms.
Stillwater may provide notices to you through the Service, via email to the address associated with your account, or by other reasonable means. Notices to Stillwater should be sent to legal@getstillwater.app.
The section headings in these Terms are for convenience only and have no legal or contractual effect.
If you have any questions or concerns about these Terms, please contact us:
Veteran Service Connect LLC, d/b/a Stillwater
Email: legal@getstillwater.app
Support: support@getstillwater.app
Website: https://getstillwater.app